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Monoko · Legal

Acceptable Use Policy

Rules and restrictions for using Monoko.

Updated May 17, 2026Effective 1 Jun 2026

MONOKO — ACCEPTABLE USE POLICY (AUP)

Last Updated: 2026-05-17 Effective Date: 1 June 2026

This Acceptable Use Policy ("AUP") sets out the rules and restrictions that apply when You access or use the Monoko AI Ads Studio service (the "Service") operated by AEDOWON SINGAPORE PTE. LTD. (UEN 202612161D, "Monoko", "we", "us").

This AUP is incorporated by reference into the Monoko Terms and Conditions of Service (Main) V4 and supplements §8.7 (Prohibited Conduct) of the Main T&C. Defined terms have the meaning given in the Main T&C §2.

PLAIN LANGUAGE: Monoko is an AI-powered ad creation tool. Use it for legitimate marketing. Do not use it to generate illegal, harmful, deceptive, or abusive content. Do not abuse our referral programs, payments, or technical infrastructure. Violations may result in content removal, account suspension, commission forfeiture, permanent ban, and reporting to law enforcement.

1. SCOPE AND APPLICATION

1.1 This AUP applies to all Users of the Service — including Free-tier Users, paid Subscribers, Affiliates, KOS (Creators), FGF Inviters / Invitees, and Enterprise accounts.

1.2 The AUP applies to:

  • Your Input (text prompts, images, audio, files, brand assets, audiences You submit)
  • Your Output (AI-generated content You commission and deploy)
  • Your use of the Service's technical interfaces (web app, API, plug-ins, browser extensions, mobile apps)
  • Your participation in referral / commission / reward programs (Affiliate, KOS, FGF)
  • Your marketing communications about Monoko or the Service

1.3 The AUP applies regardless of whether You are a consumer or a business User.

2. PERMITTED USE

You may use the Service to:

  • Generate advertising creatives, marketing copy, social media posts, brand-aligned visuals, video, and audio for Your own products, services, or organization (or, where authorized, on behalf of Your clients with documented authorization)
  • Manage and optimize Your advertising campaigns through Auto-Pilot (subject to Plan entitlement)
  • Configure brand assets, voice, and audience preferences
  • Refer new Users via FGF, Affiliate, or KOS programs in compliance with the applicable program terms

3. PROHIBITED CONTENT

You shall not generate, store, transmit, distribute, solicit, or publish via the Service any content that:

3.1 Illegal or Harmful Content

(a) is unlawful, fraudulent, deceptive, defamatory, libelous, obscene, pornographic, sexually explicit, violent, hateful, harassing, threatening, abusive, or otherwise objectionable;

(b) constitutes child sexual abuse material ("CSAM") or any content that sexualizes, exploits, or endangers minors. Such conduct will be reported to NCMEC (US), the Royal Thai Police, the Singapore Police Force, the UK Internet Watch Foundation, and any other competent authority. Your account will be permanently banned and frozen for evidence preservation;

(c) constitutes non-consensual intimate imagery (NCII), sexual deepfakes of real persons, or any synthetic media intended to defame, deceive, or harm an identifiable individual;

(d) incites or promotes terrorism, violent extremism, mass-casualty events, or recruitment to terrorist organizations;

(e) constitutes hate speech targeting protected groups (race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, disability, age) or content inciting violence against them;

(f) constitutes disinformation, election interference content, public-health misinformation, or content designed to deceive voters, consumers, or regulators;

(g) relates to weapons (biological, chemical, radiological, nuclear, conventional), illegal drugs, or other regulated goods in violation of applicable law;

(h) facilitates human trafficking, forced labor, child labor, or exploitation;

(i) constitutes defamation of identifiable persons or entities.

3.2 IP / Privacy Violations

(a) infringes any patent, copyright, trademark, trade secret, right of publicity, right of privacy, or other intellectual-property or proprietary right;

(b) uses any person's name, image, likeness, or voice without their consent (including via deepfake or voice-clone generation);

(c) discloses or processes sensitive personal data of third parties (health, race or ethnicity, religion, sexual orientation, biometric, genetic, criminal-record, political-opinion data) without the explicit consent required under Thailand PDPA §26, Singapore PDPA Schedule 2, or GDPR Art 9;

(d) impersonates any person, brand, or entity, or falsely states or misrepresents affiliation.

3.3 Fraud and Deception

(a) fraudulent advertisements, pyramid or Ponzi schemes, fake testimonials, fake reviews;

(b) deceptive health, financial, tax, legal, employment, housing, credit, or political claims without required substantiation and disclaimers;

(c) phishing, credential harvesting, malware distribution, or impersonation of legitimate services;

(d) counterfeit goods or content promoting counterfeit goods;

(e) fake testimonials, deceptive reviews, or astroturfing.

4. PROHIBITED USE OF THE SERVICE

You shall not, and shall not permit any third party to:

4.1 Technical Abuse

(a) reverse-engineer, decompile, disassemble, or attempt to derive source code, model weights, system prompts, or training data (except to the extent prohibited by applicable law);

(b) use bots, scrapers, automated agents, or any means other than published interfaces to access, query, or extract data from the Service;

(c) circumvent rate limits, Credit metering, fair-use limits, or technical access controls;

(d) introduce any virus, worm, trojan, ransomware, or other malicious code;

(e) probe, scan, or test vulnerability without prior written authorization, or breach or attempt to breach any security or authentication measure. Coordinated disclosure of vulnerabilities is welcome at security@monoko.ai;

(f) use the Service to develop, train, improve, or benchmark a competing AI service, model, or product;

(g) resell, sublicense, white-label, or otherwise commercially redistribute the Service or its Output as a stand-alone offering competitive with Monoko;

(h) scrape, mirror, or republish the Service's UI, documentation, or system prompts.

4.2 Account Abuse

(a) maintain more than one personal account without written authorization;

(b) sell, lease, sublicense, transfer, or assign Your account without our prior written consent;

(c) share login credentials with persons not authorized as seats on Your Plan;

(d) attempt to bypass account suspension, ban, or termination by creating new accounts.

4.3 Referral / Commission Program Abuse

(a) engage in FGF self-referral, household-account referral, sock-puppet referral, or referral-link farming;

(b) operate Affiliate / KOS referrals through controlled or related accounts (IP / device / payment-method / email-domain match);

(c) manufacture fake conversions, fraudulent signups, or chargeback rings;

(d) engage in cookie-stuffing, iframe injection, forced redirects, typosquatting, or paid-search bidding on "Monoko" trademarks without written consent;

(e) operate coupon, cashback, or rebate sites that share Affiliate Commission with Referred Users without prior written consent;

(f) initiate invalid chargebacks without first following the dispute SOP (Terms §6.8). A successful chargeback constitutes presumptive fraud and results in permanent ban.

4.4 Advertising-Platform Abuse

(a) violate the terms of service, advertising standards, developer policies, or acceptable use policies of any integrated third-party platform (including Meta, Google, TikTok, LINE, YouTube, applicable hosted-checkout/payment-provider acceptable-use requirements, and successors), as such policies are updated from time to time;

(b) use the Service to manage ad accounts that violate the policies of those platforms.

5. AI-SPECIFIC RULES

5.1 No Deepfakes of Real Persons

You may not use the Service to generate synthetic media (image, video, audio, voice) of real, identifiable persons without their documented consent. This applies even where the synthetic media is non-sexual.

5.2 AI Disclosure

Where required by law (e.g., EU AI Act provisions on AI-generated content, FTC AI Endorsement Guides, China Deep Synthesis Regulations), You must disclose that Output was AI-generated when You deploy it in commercial communication.

5.3 No Generation of Regulated Advice

You may not represent AI Output as legal, financial, medical, tax, psychological, or other professional advice. The Service is not a substitute for qualified professionals.

5.4 Human Review

You must review all Output before publication or commercial deployment. You are responsible for the accuracy, legality, and compliance of any Output You use.

5.5 No Training of Competing Models

You may not use Monoko's Output to train, fine-tune, distill, or benchmark a competing AI model or service.

6. PRIVACY AND DATA PROTECTION

6.1 Third-Party Data You Upload

When You upload personal data of third parties (customer lists, audience data, contact lists, employee data) as Input:

(a) You represent that You have a lawful basis for processing that data and for instructing Monoko to process it on Your behalf;

(b) You must obtain any explicit consent required for sensitive personal data (Thailand PDPA §26, GDPR Art 9);

(c) Monoko acts as a Processor for that data per our Data Processing Addendum;

(d) You indemnify Monoko under Terms §15.1 for any claim arising from Your unlawful processing.

6.2 Children's Data

You may not upload personal data of children under 13 (or the local higher age) without verified parental consent. Monoko does not knowingly process children's data.

7. ENFORCEMENT

7.1 Investigation

We may, in our sole discretion and without prior notice, investigate any suspected AUP violation. We may:

  • Review Your Input, Output, account metadata, and usage logs
  • Request additional information from You
  • Contact platforms, law-enforcement, or regulatory authorities where required

7.2 Actions We May Take

Depending on the severity, recurrence, and good-faith / bad-faith of the violation, we may:

(a) Remove or block specific Output or Input; (b) Disable specific Service features for Your account; (c) Suspend Your account pending investigation; (d) Terminate Your account permanently; (e) Forfeit unpaid Commission, Bonus Credits, or referral rewards; (f) Recover chargeback costs, processing fees, and reasonable administrative costs; (g) Ban associated accounts (per Terms §16.2); (h) Report to law enforcement, regulators, or relevant platforms; (i) Pursue civil or criminal remedies.

7.3 No Refund

Per Terms §6, account termination for AUP violation does not entitle You to any refund of paid fees.

7.4 Appeal

You may appeal any enforcement action by emailing legal@monoko.ai within 14 calendar days of the action, providing reasons and evidence. We will review and respond within 14 calendar days. Appeals do not stay the action pending review.

8. REPORTING VIOLATIONS

If You believe another User is violating this AUP, please report at:

Include: description of the violation, URL or content ID (if applicable), Your identity (or anonymous if preferred), and any supporting evidence.

9. CHANGES TO THIS AUP

We may update this AUP from time to time. Material changes will be notified by email and in-app banner at least 30 days before they take effect; non-material clarifications take effect immediately upon posting. The "Last Updated" date reflects the most recent change.

10. CONTACT

END OF MONOKO ACCEPTABLE USE POLICY — V1 Last Updated: 2026-05-17